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Terms of Service

The master agreement governing use of Willder — accounts, content ownership, acceptable use, liability, and more.

Last updated: July 14, 2026 (July 14, 2026)

These Terms of Service ("Terms") are a binding agreement between Willder, operated by Tri Nguyen (pending incorporation as Willder, Inc.) ("Willder", "we", "us", "our") and the organization or individual that accesses or uses the Service ("Customer", "you", "your"). By creating an account, connecting an integration, connecting to the Willder MCP server, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

Willder is in private beta. Your use of the Service is also governed by the Beta Terms, which control in the event of a conflict with these Terms for the duration of the beta.

1. The Service

Willder provides a governed team-memory platform. In plain terms, the Service lets a team:

  • Store organizational memory — decisions, context, and knowledge — as a structured memory graph with provenance (who or what asserted each fact, and when).
  • Control access to that memory with a scoped, time-bounded, auditable permission system, including capability tokens for AI agents and time-limited access grants for contractors and collaborators.
  • Run AI agents (for example, a Handoff agent that briefs a new collaborator only on what they've been granted, or an Architecture agent that plans against confirmed decisions) that read and write memory subject to the same access controls.
  • Connect the Service to third-party tools, including AI clients via the Model Context Protocol (MCP) server and, optionally, an email mailbox (Gmail or Microsoft Outlook/Microsoft 365) to send and receive messages on your behalf.

We may modify, add, or remove features during the beta. The Service is provided on the basis described in the Beta Terms.

2. Accounts and eligibility

  • Business use only. The Service is intended for organizations and their authorized members. It is not directed to consumers for personal use, and not to anyone under 16.
  • Account security. Authentication is provided through our identity provider. You are responsible for your and your members' credentials and for all activity under your account. Notify us promptly at legal@willder.ai of any unauthorized access.
  • Organization administrators control membership, scopes, access grants, and capability tokens within your organization. You are responsible for how your admins and members configure access and for the grants they issue.

3. Customer Content and ownership

  • "Customer Content" means all data you or your members submit to, or generate within, the Service — including memory episodes and facts, uploaded files, contacts and accounts, emails sent or received through a connected mailbox, agent configurations, and corrections.
  • You own your Customer Content. As between the parties, you retain all right, title, and interest in Customer Content. We claim no ownership of it.
  • License to operate the Service. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, maintain, and improve the Service for you, and as permitted by the Privacy Policy and the DPA. This license ends when the Customer Content is deleted or the agreement terminates, except for residual backups purged in the ordinary course.
  • We do not use your Customer Content to train AI models. We do not sell your Customer Content. LLM inference performed to deliver features is sent to model providers under contractual terms that prohibit using your data to train their models and that provide no or limited retention (see the Privacy Policy).

4. Acceptable use

You will not, and will not permit anyone to:

  • use the Service in violation of law, or to store or transmit unlawful, infringing, or harmful content;
  • upload others' personal data without a lawful basis and any required notices or consents;
  • attempt to bypass, disable, or probe the access-control system, capability tokens, tenancy isolation, or audit logging, or access memory, scopes, or organizations you are not authorized to access;
  • reverse engineer, decompile, or attempt to extract source code, except to the extent that restriction is prohibited by law;
  • use the Service to build a competing product, or to benchmark it for a competitor;
  • send unsolicited bulk or unlawful messages through a connected mailbox, or use the Service in a way that violates a provider's terms (including Google or Microsoft terms or anti-spam laws such as CAN-SPAM);
  • interfere with or disrupt the integrity or performance of the Service, or introduce malware; or
  • exceed rate limits or otherwise use the Service in a way that imposes an unreasonable load.

We may suspend access to address a material violation, security risk, or legal requirement, and will try to give you notice where practical.

5. Third-party integrations

The Service can connect to third-party services you choose to enable (for example, Google or Microsoft mailboxes, GitHub via its hosted MCP server, and AI clients via MCP). Your use of those services is governed by their terms, not ours. When you connect an integration, you authorize us to access and use it as needed to provide the features you enable. You can disconnect an integration at any time; some features will stop working when you do. We are not responsible for third-party services or for changes they make.

Google and Microsoft mailbox data. If you connect a mailbox, our access to and use of information from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and to Microsoft's equivalent terms. See the Privacy Policy for details.

6. AI features and outputs

  • Agent outputs (briefs, plans, drafts, contradiction flags, and similar) are generated by automated systems and may be incomplete or incorrect. You are responsible for reviewing outputs before relying on or acting on them, especially before sending any message or making a decision based on them.
  • The access-control system is designed so that an agent reads and writes only within the scope of the grant or capability token it is given. It is a core part of the Service, but no security control is perfect; you remain responsible for configuring grants and scopes appropriately.
  • As between the parties, and to the extent permitted by law, outputs generated for you from your Customer Content are treated as Customer Content.

7. Fees

The Service is currently provided free of charge during the beta. If we introduce paid plans, we will make pricing and payment terms available and give you notice before any charges apply to you; continued use after fees take effect constitutes acceptance of those terms. Nothing in these Terms obligates you to pay during the beta.

8. Confidentiality

Each party may access the other's non-public information ("Confidential Information"). The receiver will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors with a need to know who are bound by comparable obligations. This does not apply to information that is public through no fault of the receiver, already known, independently developed, or lawfully received from a third party. The receiver may disclose Confidential Information if legally compelled, giving notice where lawful. During the beta, the existence and details of the Service, including features not yet public, are our Confidential Information.

9. Intellectual property

We and our licensors own the Service and all related software, models, designs, and documentation, excluding Customer Content. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term, subject to these Terms. All rights not expressly granted are reserved. If you send us feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction (see the Beta Terms).

10. Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor (or service provider), the Data Processing Addendum applies and is incorporated into these Terms. You are responsible for having a lawful basis to submit personal data to the Service and for any notices or consents required from data subjects.

11. Warranties and disclaimers

You represent that you have the rights and authority to submit Customer Content and to connect the integrations you enable.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. This is a beta service; see the Beta Terms.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. Because the Service is currently free, you acknowledge that (b) will typically apply.

These limits do not apply to a party's liability for its breach of Section 8 (Confidentiality), your breach of Section 4 (Acceptable use), a party's indemnification obligations, or liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify us against third-party claims arising from (a) your Customer Content, (b) your use of the Service in violation of these Terms or law, or (c) your integrations and the messages you send through the Service, and will pay any resulting damages and reasonable costs finally awarded or agreed in settlement.

14. Term, suspension, and termination

  • These Terms apply while you use the Service.
  • Either party may terminate at any time: you by deleting your organization and ceasing use; us on notice, including because the beta ends.
  • We may suspend or terminate immediately for a material breach, a security or legal risk, or misuse.
  • On termination, your right to use the Service ends and we will delete or return Customer Content as described in the Privacy Policy and DPA. Sections that by their nature should survive (ownership, confidentiality, disclaimers, liability limits, indemnification, governing law) survive termination.

15. Changes to these Terms

We may update these Terms. If a change is material, we will give reasonable notice (for example, by email or in-product). Continued use after the change takes effect constitutes acceptance. If you don't agree, stop using the Service.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in California, and each party waives any objection to venue there. Before filing, the parties will attempt in good faith to resolve any dispute informally by contacting the other at legal@willder.ai.

17. General

  • Entire agreement. These Terms, the Beta Terms, the Privacy Policy, and (where applicable) the DPA are the entire agreement between the parties on this subject and supersede prior agreements.
  • Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets (including on incorporation of Willder, Inc.).
  • No waiver; severability. A failure to enforce is not a waiver. If a provision is unenforceable, the rest remains in effect.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Notices. Legal notices to us go to legal@willder.ai. Notices to you may be sent to your account email or shown in-product.
  • Relationship. The parties are independent contractors; nothing creates a partnership, agency, or joint venture.

Contact: legal@willder.ai

More legal

Privacy PolicyData Processing AddendumBeta Terms